Our team is ready to help, day in, day out
We aim to give every user fast, friendly and properly qualified support. Whether you are new to automated trading or already manage a large portfolio, we are here to answer questions, explain features and help resolve any issue. Fill in the contact form and tell us what you need; a member of the support team reviews every request and replies as quickly as possible, usually within one working hour.
Registration open, limited places
A personal manager will contact you within 24 hours.
By creating an account, you agree to our Privacy Policy and Terms of Use.
Our London office
- Address
London, United Kingdom - Opening hours
Mon–Fri 9:00–17:30 GMT (excluding public holidays) - Email
[email protected]
Support at a glance
| Call centre hours | Monday to Friday, 9:00–17:30 GMT |
|---|---|
| Typical wait for a reply | usually under one hour |
| Responsible department | Client Support & Compliance |
| Languages | English |
What the support team can help with
The Client Support & Compliance team handles questions at every stage of the account. Before registration we explain how the platform works, what the plans cost and what the risks are. During onboarding your personal manager deals with verification, account activation and the first deposit. After that, the team answers questions about strategy settings, monthly reports, deposits and withdrawals, and updates to your personal details.
If your question concerns a complaint rather than routine support, ask for it to be routed through the formal complaints procedure, which has its own timelines and escalation route. Suspected fraud or misuse of our brand should be reported through the Fraud warning page so it reaches the right team immediately.
One security note: our team will never ask you for a password, a one-time code or full card details. If someone claiming to be from True Vestoworthen does, end the contact and write to [email protected] straight away.